Terms of Service

1Who can play

You must be at least 13 years old (or the minimum age to use online services in your country) to play our Games. If you are under the age of majority where you live, a parent or legal guardian must read and accept these Terms for you and is responsible for your use of the Games, including any purchases.

2Your license to play

We give you a personal, limited, non-exclusive, non-transferable and revocable license to download and play the Games on devices you own or control, for your own non-commercial entertainment, as long as you follow these Terms and the rules of the store you got the Game from.

You may not copy, sell, rent, sublicense or distribute a Game or any part of it, or use it for any commercial purpose, without our written permission.

3Progress & game accounts

• You do not need to create an account. Your progress is kept on your device and, where a Game supports it, backed up to our server and linked to your Google Play Games profile or to a random in-game ID.
• You are responsible for your device and your Google Play Games profile. Progress can be lost if you clear the Game's data, uninstall it without being signed in, or change devices without a backup.
• We do our best to keep your progress safe, but we cannot guarantee that saved data will never be lost. If something goes wrong, contact us and we will try to help.

4Virtual currency & items

The Games may include virtual currency (such as coins and diamonds) and virtual items (such as ball skins, themes or boosts), earned by playing, by watching rewarded ads, by completing offerwall offers, or bought with real money (together, "Virtual Items").

• Virtual Items are licensed to you, not sold. You do not own them, and they have no value outside the Game.
• They cannot be exchanged for real money, goods or anything of value, and cannot be transferred or sold to other players or outside the Game. We do not buy them back.
• We may change, rebalance or remove Virtual Items, their prices and how they are earned, for example to keep a Game fair and fun. When a paid item you already own is permanently removed, we will give you a fair in-game replacement where reasonably possible.
• Virtual Items gained through cheats, bugs, refunded or reversed payments, or any breach of these Terms may be removed.

5Purchases & refunds

• All purchases are processed by the app store you use (Google Play or the Apple App Store) under its own terms. We never receive or store your payment card details.
• Prices are shown in the Game before you buy and may include taxes depending on your country.
• Purchases are final once the item is delivered, except where the store's refund policy or the law of your country gives you a right to a refund. Refund requests are handled by the store: Google Play · App Store.
• Permanent purchases, such as "Remove Ads" or a starter pack, can be restored on the same store account with Restore Purchases in the Game's Settings. Consumable items, such as diamonds, are used up when spent and cannot be restored once spent.
• "Remove Ads" turns off banner ads and ads between levels in the Game where it was bought. Optional rewarded videos stay available if you want a bonus.
• If a purchased item did not arrive, contact us with your store order number and we will fix it.

6Ads & rewards

• The Games show ads from third-party ad networks. We do not control the content of every ad and are not responsible for products or services offered in them.
• Some Games give you a reward for watching a video ad to the end. If an ad is closed early, fails to load or is not available, no reward is given. How often rewarded ads are available may be limited.
• Some Games have an optional offerwall run by Tapjoy, where you can earn coins by completing offers from other companies. Coins are given only after Tapjoy confirms the offer is complete, which can take some time. Each offer has its own requirements, set by the company behind it; we do not control those offers and are not responsible for them. Questions about a missing offer reward go to Tapjoy's support inside the offerwall.
• Using tools that block, skip or fake ads or offers to get rewards is not allowed.

7Fair play

To keep our Games fair and safe, you agree not to:

• Use cheats, hacks, bots, scripts, speed tools or any software that changes how a Game works.
• Play or distribute modified, cracked or unofficial copies of a Game.
• Exploit bugs or errors for your advantage. Please report them to us instead.
• Reverse engineer, decompile or disassemble a Game, except where the law allows it.
• Edit saved game data, fake purchases, or interfere with our servers, the stores or ad networks.
• Use a Game in a way that breaks any law or harms other people.

We may use technical checks (such as Google Play Integrity) to detect tampered copies and cheating.

8Internet connection

Our Games need an internet connection to work, for example to save progress, deliver game updates and show ads. When there is no connection, a Game may pause until you are back online. You are responsible for any data charges from your mobile carrier.

9Updates & changes to the Games

We regularly update our Games to add content, fix bugs and improve them. Some updates may be required to keep playing. We may change, suspend or stop any Game, feature or event at any time. If we plan to shut a Game down for good, we will try to give notice in the Game or on its store page at least 30 days in advance.

10Ownership

The Games and everything in them (code, art, characters, music, sounds, text, names and logos) belong to OneLoves or to our licensors and are protected by copyright, trademark and other laws. These Terms do not give you any rights to them except the license to play in section 2.

If you send us ideas or feedback, we may use them freely without paying you or naming you.

11Third-party services

The Games use services from other companies, such as Google Play (store, billing, Play Games and Play Integrity), the Apple App Store, Unity, Unity LevelPlay (ironSource) and its ad network partners, the Tapjoy offerwall, and Google Firebase. Your use of those services is also subject to their own terms and privacy policies. We are not responsible for services we do not control.

12Privacy

How we handle your information is explained in the Privacy Policy of each Game, which is linked on its store page and in its Settings. For Tower Drop: Stack Smash, WordSorting and our other Games, see the Privacy Policy.

13Disclaimer

The Games are provided "as is" and "as available". To the fullest extent the law allows, we make no promises that a Game will always be available, uninterrupted, error-free or compatible with your device, and we disclaim all implied warranties, such as merchantability, fitness for a particular purpose and non-infringement.

14Limitation of liability

To the fullest extent the law allows, OneLoves is not liable for any indirect, incidental, special or consequential damages, or for loss of data, Virtual Items, profits or goodwill, arising from your use of the Games. Our total liability to you for any claim about a Game is limited to the amount you paid us for that Game in the 12 months before the claim, or USD 10 if you paid nothing.

Some countries do not allow these limits. In that case they apply only as far as your local law permits, and they never limit liability for death, personal injury, fraud or anything else that cannot be limited by law.

15Suspension & termination

You can stop playing at any time by uninstalling the Game. If you break these Terms, especially section 7, we may reset your progress, remove Virtual Items, or block your access to online features or to a Game, without refund where the law allows. Sections 4, 10, 13, 14 and 16 continue to apply after your license ends.

16Governing law & disputes

These Terms are governed by the laws of Vietnam. If you have a problem, please contact us first; most issues can be solved quickly by email. If we cannot solve it within 60 days, either of us may take the dispute to the competent courts of Vietnam. If you are a consumer, you also keep the protection of the mandatory laws of your country and may bring a claim in its courts.

If any part of these Terms cannot be enforced, the rest still applies. If we do not enforce a part right away, we do not give up our right to do so later.

17Changes to these Terms

We may update these Terms when our Games, our business or the law changes. The new version is posted on this page with a new "Last updated" date. If the changes are significant, we will let you know inside the Games. By continuing to play after the changes take effect, you accept the updated Terms.